Experienced Work From Home Customer Service Coordinator - High Value Specialty Servicing

Are you a customer service professional looking for a challenging role that offers the convenience of working from home? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex's Work From Home Customer Service Coordinator - High Value Specialty Servicing role. At arenaflex, we're not just a bank - we're a team of passionate individuals who are dedicated to changing the way people bank. We're committed to providing our customers with exceptional service, and we're looking for talented individuals like you to join our team.

About arenaflex

arenaflex is a leading financial institution that's dedicated to providing innovative solutions to our customers. We're a company that's passionate about making a difference, and we're looking for like-minded individuals to join our team. Our mission is to provide our customers with exceptional service, and we're committed to making a positive impact on our communities.

About the Role

As a Work From Home Customer Service Coordinator - High Value Specialty Servicing, you'll be responsible for providing exceptional customer service to our high-value customers. You'll be the face of arenaflex, and you'll be responsible for resolving customer complaints, answering questions, and providing solutions to our customers' problems.

Responsibilities

* Provide exceptional customer service to high-value customers via phone, email, and chat

• Resolve customer complaints and issues in a timely and professional manner
• Answer customer questions and provide solutions to their problems
• Work collaboratively with other teams to resolve complex customer issues
• Meet or exceed customer satisfaction targets
• Stay up-to-date with arenaflex's products and services to provide accurate information to customers
• Participate in ongoing training and development to improve customer service skills

Requirements

* High school diploma or equivalent certification

• At least 2 years of customer service or call center experience
• At least 1 year of experience using Google Suite or Microsoft Office
• Ability to work from home with a reliable internet connection
• Ability to work in a fast-paced environment with multiple priorities
• Excellent communication and problem-solving skills
• Ability to work independently with minimal supervision

Preferred Qualifications

* At least 3 years of customer service or call center experience

• At least 6 months of experience in the financial industry
• Experience working with high-value customers
• Experience with customer relationship management (CRM) software

Work From Home Technology Requirements

* Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot
• Private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by cable or fiber internet service providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

Work From Home Location Requirements

* Candidates must live within 100 miles of one of the following zip codes: + 23060 (Richmond, VA) + 23320 (Chesapeake, VA) + 33634 (Tampa, FL) + 89144 (Las Vegas, NV) + 75024 (Plano, TX) + 19801 (Wilmington, DE)

• Report in person, when required, with at least 24 hours notice

Benefits

* Competitive hourly rate of $21 per hour

• Comprehensive benefits package, including medical, dental, vision, and prescription coverage
• Flexible schedule options
• Paid time off
• Wellbeing offerings, such as backup childcare and mental wellness support
• Tuition reimbursement
• Paid training and development offered quarterly
• Flexible spending account
• Life insurance
• Disability insurance
• 401(k) and stock purchase plan

Why Join arenaflex?

* We're a company that's passionate about making a difference

• We offer a comprehensive benefits package that supports your total well-being
• We're committed to diversity and inclusion in the workplace
• We offer opportunities for career growth and development
• We're a company that values work-life balance

How to Apply

If you're a motivated and customer-focused individual who is looking for a challenging role that offers the convenience of working from home, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to arenaflex's careers website.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Accommodations

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex's Recruiting team at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Apply for this job