Experienced Call Taker (Customer Service Representative) – Emergency Medical Transportation

At arenaflex, we're committed to providing exceptional patient care and transportation services across the nation. As a leading provider of emergency medical transportation, we're seeking a highly skilled and compassionate Call Taker (Customer Service Representative) to join our team in Southfield, MI. If you're passionate about delivering outstanding customer service and working in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a renowned provider of emergency medical transportation services, dedicated to delivering high-quality patient care and transportation solutions. Our team of experienced professionals is committed to providing exceptional service to our patients, customers, and communities. With a strong focus on innovation, safety, and customer satisfaction, we're constantly striving to improve our services and exceed expectations.

Job Summary

As a Call Taker (Customer Service Representative) at arenaflex, you'll play a vital role in answering and responding to phone, electronic, and faxed requests for emergent and non-emergent transportation by ambulance and NEV. You'll provide professional and courteous service to hospitals, nursing facilities, private individuals, and 911 callers, ensuring that every interaction is efficient, accurate, and empathetic. Your exceptional communication skills, attention to detail, and ability to work in a high-stress environment will make you an invaluable asset to our team.

Key Responsibilities

* Answer, screen, and direct calls for the entire company, ensuring prompt and accurate responses to customer inquiries

• Distinguish the need for emergency transportation and provide pre-arranged transport for facilities, determining the level of care needed for patients
• Arrange specialty and critical care transportation, communicating with multiple departments and EMS personnel as needed
• Provide information and assistance for customer service inquiries, developing effective solutions for customer service issues
• Communicate with customers to assist them in arranging appropriate transport, providing supportive information and guidance
• Direct calls to the Flight desk as appropriate, ensuring seamless communication and coordination
• Perform other duties as assigned, contributing to the overall success of the team

Qualifications

* Pleasant, professional phone manner, with excellent communication and interpersonal skills

• Ability to work overnight shifts, including weekends, with a flexible schedule
• Detail-oriented and organized, with strong typing skills (30 wpm or better)
• Ability to excel in a high-stress environment, adapting to frequently changing policies and procedures
• Medical background a plus, with the ability to learn policies and procedures for facilities and recognize when to apply them
• EMD certification required within 1 year of employment

Essential Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and EMS personnel

• Strong attention to detail, with the ability to accurately enter information into the system
• Ability to work in a fast-paced, dynamic environment, with a high level of adaptability and flexibility
• Strong problem-solving skills, with the ability to develop effective solutions for customer service issues
• Ability to work independently and as part of a team, contributing to the overall success of the team
• Strong typing skills (30 wpm or better), with the ability to accurately and efficiently enter information into the system

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting the growth and development of our team members. As a Call Taker (Customer Service Representative), you'll have opportunities to:

• Develop your skills and knowledge in emergency medical transportation, customer service, and communication
• Work with a dynamic and experienced team, learning from and contributing to the success of the team
• Participate in ongoing training and development programs, ensuring that you stay up-to-date with the latest policies, procedures, and technologies
• Take on additional responsibilities and challenges, contributing to the growth and success of the team

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, committed to providing a positive and inclusive culture for our team members. As a Call Taker (Customer Service Representative), you'll enjoy:

• A fast-paced and challenging work environment, with opportunities to develop your skills and knowledge
• A supportive and collaborative team, working together to achieve exceptional patient care and transportation services
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and holidays
• Opportunities for career growth and development, with a focus on supporting the success of our team members

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $45,000 - $60,000 per year, depending on experience and qualifications
• Comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and holidays
• Opportunities for career growth and development, with a focus on supporting the success of our team members
• A dynamic and supportive work environment, committed to providing a positive and inclusive culture for our team members

How to Apply

If you're passionate about delivering exceptional customer service and working in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Affirmative Action/Equal Opportunity Employer, committed to attracting and retaining the best talent from diverse backgrounds. Qualified applicants of all backgrounds are encouraged to apply. Apply for this job