Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a strong background in insurance sales and service? Are you fluent in English and Spanish? If so, we invite you to join our team at arenaflex as an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual.

About arenaflex

arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, operating as a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're a global community of optimists and problem-solvers who believe that when we realize our potential, we can help others reach theirs. Our values are simple: We're all about people, We win together, and We strive for better.

The Role

As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual, you will be the first point of contact for new and existing customers, providing a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. You will gain knowledge and stay current of all procedures, products, and programs to ensure department standards and guidelines are met. Regular, on-time attendance is an essential function of this role.

Responsibilities

* Work diligently to find resolution to customer concerns and escalate to the appropriate level when necessary.

• Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer.
• Strive for first call resolution in order to provide "best in class" service.
• Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer.

Qualifications/Skill Sets

* Ability to work in a fast-paced team environment.

• Dedicated to providing a positive customer experience.
• Communicate clearly and professionally over the phone.
• Strong technical background/ability to multi-task in several systems at once.
• Willingness to learn new material and systems/applications.
• Accountable and reliable.

Requirements

* High School Diploma or equivalent; some college is a plus!

• Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment).
• Bilingual: Fluent in English/Spanish Required.
• 1 or more years of insurance sales/service experience desired. Customer Service experience required.
• Demonstrated job stability and attendance records.
• Remote working experience a plus.
• Solid computer, grammar, and multi-tasking skills.
• US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future.

Compensation

* Starting pay ranges from $20 - $23.00/hour based on the candidate's experience, education.

• Hours of M-F and some weekends and holidays.
• This position is either Hybrid (3 days in office/2 days at home) if one lives near arenaflex office location or 100% work from home if outside of arenaflex office location.
• In addition to regular hourly pay, there is an annual Performance Bonus Potential.

Work Environment and Company Culture

* arenaflex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave.
• arenaflex offers hybrid working schedules of 3 days in the office and 2 days remote.

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to supporting our employees in living their lives to the fullest at home and at work.

• We offer a range of training and development opportunities to help you grow and succeed in your career.
• Our team is passionate about delivering exceptional customer experiences, and we're always looking for ways to improve and innovate.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Caution: Employment Scams

arenaflex is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with arenaflex will be posted on arenaflex Careers.
• All legitimate communications with arenaflex recruiters will come from arenaflex.com email addresses.

We would also ask that you please report any job employment scams related to arenaflex to [email protected]. Apply for this job