Experienced Customer Service Representative II – Travel Industry Expertise
At arenaflex, we're on a mission to revolutionize the way people travel and achieve more. As a Customer Service Representative II, you'll be at the forefront of our customer-centric approach, providing exceptional support to our clients and helping them navigate the complexities of corporate travel. If you're passionate about delivering outstanding customer experiences, have a knack for problem-solving, and are eager to join a dynamic and inclusive team, we want to hear from you!
About arenaflex
arenaflex is a market leader in travel management, operating in over 100 countries and serving some of the world's most innovative business and consumer brands. Our team of 10,000+ people work virtually, embracing a flexible and dynamic work environment that fosters a great work-life balance. We're committed to sustainability, driving success for our customers, our business, and ourselves. Join us on our journey to transform the travel industry!
Your Role as a Customer Service Representative II
As a Customer Service Representative II, you'll be the face of arenaflex, communicating and responding to customer inquiries, resolving issues, and developing positive working relationships with clients, operations, and vendors. Your expertise will be invaluable in helping our clients travel smart and achieve more. Key responsibilities include:
- Responding to customer inquiries and developing a positive working relationship with clients, operations, and vendors
- Researching, resolving, and responding to customer and log service issues within specified time periods
- Maintaining and actively communicating current knowledge of the state of various travel industries supported (air, car, hotel, etc.)
- Using industry and system knowledge to find the root cause of an issue, explore, and find alternatives to advise/educate the customer
What We're Looking For
To succeed in this role, you'll need:
- Extensive knowledge within the corporate travel industry
- Proficiency in GDS Amadeus
- Experience with online support – online booking tools (navigation, technical troubleshooting)
- Demonstrated problem-solving skills
- Excellent customer service skills
- Understanding of ARC rules and regulations
- A positive customer service attitude
- Availability to work 7am-7pm CT
About You
If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and are eager to join a dynamic and inclusive team, we want to hear from you! As a Customer Service Representative II, you'll be part of a virtual, dynamic, and flexible work environment that fosters a great work-life balance. You'll have opportunities to grow your skillset and career, enjoy generous vacation days, and receive a compensation package that feels fair to you.
Life at arenaflex
At arenaflex, we value our employees and strive to create an inclusive work environment where diversity is celebrated. You'll be offered:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Compensation and Benefits
The salary range for candidates in applicable jurisdictions in the US for the position of Customer Service Representative II is between $47,000 and $57,000. The actual pay depends on your skills, qualifications, experience, and geographical location. We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role.
Ready to Join the Journey?
If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply. We're dedicated to building a diverse, inclusive, and authentic workplace. We're committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].
Apply Now!
Ready to join the arenaflex team? Apply now and take the first step towards an exciting career in the travel industry! Apply for this job