Experienced Part-Time Customer Retention Representative – Insurance Policy Maintenance and Customer Support

At arenaflex, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview

Could you be our next Customer Retention Representative? arenaflex is looking for an experienced Customer Retention Representative to join the team! In this role, you will be responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.

What You Will Do

As a Customer Retention Representative at arenaflex, you will be responsible for handling inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. You will answer questions about policy benefits and premiums and accurately document the information on the appropriate database.

Key Responsibilities:

* Handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information.

• Answer questions about policy benefits and premiums and accurately document the information on the appropriate database.
• Provide assistance to customers who are considering canceling their insurance coverage to understand the importance of keeping their coverage.
• Maintain accurate records of customer interactions and policy information.
• Collaborate with other team members to ensure seamless customer service and policy maintenance.

What You Can Bring

To be successful in this role, you will need to possess the following skills and qualifications:

• High School Diploma or Equivalent: A high school diploma or equivalent is required for this role.
• Customer Service Experience: You will need to have previous experience in customer service, preferably in an insurance or financial services industry.
• Excellent Oral and Written Communication: You will need to possess excellent communication skills, both written and verbal, to effectively interact with customers and document policy information.
• Superior Customer Service Skills: You will need to have a friendly, efficient, and good listening style to provide exceptional customer service.
• Proficient Use of Computer and Microsoft Excel: You will need to be proficient in using a computer and Microsoft Excel to accurately document customer interactions and policy information.
• Ability to Work Under Pressure and Multi-Task: You will need to be able to work in a fast-paced environment and multi-task to handle multiple customer calls and policy information.
• Excellent Organization and Time Management Skills: You will need to possess excellent organizational and time management skills to prioritize customer calls and policy information.
• Detail-Oriented with Ability to Analyze Information: You will need to be detail-oriented and able to analyze information to accurately document customer interactions and policy information.
• Desire to Learn and Grow: You will need to have a desire to learn and grow within the Company and be willing to take on additional responsibilities.

How arenaflex Will Support You

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at arenaflex:

• Competitive Compensation: We offer competitive compensation that reflects your expertise and contribution.
• Comprehensive Health, Dental, and Vision Insurance: We provide comprehensive health, dental, and vision insurance plans to ensure your well-being.
• Robust Life Insurance Benefits and Retirement Plans: We offer robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid Holidays and Time Off: We provide paid holidays and time off to support a healthy work-life balance.
• Parental Leave: We offer parental leave to help our employees welcome their new additions.
• Subsidized All-in-One Subscriptions: We provide subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-Paid Counseling: We offer company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued Education Reimbursement: We provide continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers Tickets: We offer discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity Awaits!

Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At arenaflex, your voice matters.

Apply Now!

If you are a motivated and customer-focused individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job