Experienced Customer Service Representative – Licensing and Compliance Support

At arenaflex, we're committed to creating a thriving community where businesses and consumers can thrive. Our Licensing Division is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our team, you'll play a vital role in providing exceptional customer service, processing applications, and ensuring compliance with established policies and procedures.

About arenaflex

arenaflex is a leading organization dedicated to protecting and enhancing the daily economic lives of New Yorkers. Our mission is to create thriving communities by supporting businesses through equitable enforcement and access to resources, helping to resolve complaints, and striving to create a culture of compliance. We empower consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance.

Job Summary

We're seeking a highly motivated and organized Customer Service Representative to join our Licensing Division. As a key member of our team, you'll be responsible for providing high-volume customer service to licensing applicants, processing applications, and ensuring compliance with established policies and procedures. If you have strong customer service, communications, and organizational skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Service Representative, you'll be responsible for the following tasks:

• Perform ordinary mathematical computations while accepting and processing payments
• Under supervision, perform clerical work including routine data processing functions, recording, researching, checking, and maintaining records, furnishing information to licensing applicants, and processing applications
• Check records for accuracy of information and for conformity with established policy and procedures
• Provide high-volume customer service to licensing applicants in person and via phone
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license
• Answer telephone calls, emails, and written correspondence and communicate applicant information
• Attend seminars, meetings, and/or trainings
• All relevant and related Licensing tasks as assigned when needed
• Follow all division and agency policies and procedures

Qualifications

To be successful in this role, you'll need to meet the following qualifications:

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
• One year of satisfactory clerical experience
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

Skills and Competencies

To excel in this role, you'll need to possess the following skills and competencies:

• Excellent customer service and communication skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in Microsoft Office Suite, particularly Excel and Word
• Ability to learn and adapt to new systems and processes
• Strong attention to detail and accuracy

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your customer service and communication skills through training and coaching
• Learn about licensing and compliance regulations and procedures
• Work with a diverse team of professionals who are passionate about creating thriving communities
• Participate in professional development opportunities, such as seminars and workshops
• Take on additional responsibilities and challenges to advance your career

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We're committed to creating a work environment that's free from discrimination and harassment based on any legally protected status or protected characteristic. Our company culture is built on the following values:

• Respect and empathy for all individuals
• Open communication and transparency
• Collaboration and teamwork
• Continuous learning and growth
• Innovation and creativity

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• A salary range of $ [insert salary range]
• Comprehensive health insurance, including medical, dental, and vision coverage
• Generous paid time off, including vacation, sick leave, and holidays
• Retirement savings plan, including a 401(k) match
• Opportunities for professional development and career advancement
• A dynamic and inclusive work environment

How to Apply

If you're a motivated and customer-focused individual who is passionate about creating thriving communities, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to recruiting and retaining a diverse workforce. We welcome applications from all qualified candidates, including individuals with disabilities, veterans, and members of underrepresented groups. Apply for this job