Commercial Aftersales Manager

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Job Description

What starts with YOU, moves the world! 

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Commercial Aftersales Manager. The Field-based (remote) position will be headquartered out of our Greenville, NC Headquarters office.

What you will do:  

• Travel: Engage extensively with our Dealer network through frequent travel, (approximately 75%), building strong partnerships and driving business growth. 

• Collaboration: Collaborate closely with Dealer and Dealer based customers, delivering exceptional service and tailored solutions to meet their unique needs. 

• Drive Regional Sales Performance: Develop and execute regional sales strategies for all parts segments, aligning with national objectives and regularly reviewing performance with dealer leadership. 

• Support Dealer Growth: Work closely with dealers to expand their service business, generate new parts consumption opportunities, and ensure their teams are equipped to support growing market share. 

• Develop New Channels & Segments: Partner with aftersales marketing to advance eCommerce initiatives and identify opportunities to reach new customer segments, guiding dealers in market expansion efforts. 

• Enable Dealer Sales Success: Provide dealers with essential sales tools, training, and feedback, promote adoption of key sales campaigns, and deliver hands-on coaching to maximize results. 

• Analyze & Report Performance: Track, analyze, and report sales data and market insights using CRM and BI tools, keeping both internal teams and dealer leaders informed and empowered. 

Who you are:  

• A strong communicator who builds trust and fosters collaboration. 

• Highly adaptable with a proactive approach to problem-solving. 

• Results-oriented with a passion for driving growth and achieving goals. 

• Skilled at influencing and motivating others to succeed. 

What you will need:  

• Education: Bachelor’s degree or 5-7+ equivalent experience. 

• Experience: 7+ years in industrial product sales, preferably with manufacturer or dealer networks. 

Skills, Experience & Abilities        

• Microsoft Office experience is a must. 

• Salesforce experience and proficiency 

• Automotive and/or Lift truck Dealer experience in Operations is a plus 

• Knowledge of wholesale and retail parts/service operations and lift truck markets. 

• Ability to develop and implement marketing plans targeting dealer leadership. 

• Familiarity with CRM systems and BI tools for performance tracking. 

• Strong sales and marketing expertise with proven ability to coach and lead. 

• Excellent time management and territory planning skills. 

• Ability to communicate complex technical concepts in a clear, actionable way.     

Additional Information: 

Geographical Areas of Interest: 

• West Coast 

• Midwest 

• Southeast 

Who we are: 

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.  

What we offer: 

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). 

#LI-TE1

#LI-REMOTE

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Travel Required

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Field-Based

Relocation Assistance Available

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled