Implementation Specialist II

DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide.

Overview

The Implementation Specialist promotes DSS Inc.s mission by providing the highest level of care and training to our clients. Supports and trains our clients in various situations related to the learning and use of our products and services.

The Implementation Specialist will

• Travel approximately 36 weeks per year to include weekends and holidays when necessary while abiding by DSS Employee Expense Compliance Agreement

• Creation and delivery of Training Plans, Syllabi, Web Based Presentations and Training Materials

• Provide on-site, in person training in both classroom settings and one on one mentoring formats

• Provide on-site support during customer Go Live

• Delivers product demonstrations to potential or existing clients as well as internal staff

• Submits signed, on-site certification documents upon completion of training

• Reviews application set up with appropriate staff

Other Duties:

• Responsible for verbal and written communication with clients and documentation of work activities and work processes

• Participates in internal and external Site Kick Off calls

• Attends Scrum Calls, Sprint Planning Sessions, Core Team Meetings, Development Planning Meetings as directed

• Participates in Quality Assurance Testing and troubleshooting of product

• Assists Documentation Department in the creation of Product Manuals

• Gathers requirements for workflow process and is involved with the configuration of application

• Works on Home Based Assignments when not on the road as given by the Training Manager or Director

• Cross train on other products as assigned by Training Director

• Abides by policies set forth in DSS and Departmental Handbook including Timesheet and Expense submissions

Conditions of Employment

• Must be a US Citizen or Permanent Resident. (Authorized to work in the US without current or future visa sponsorship.)

• Must be able to pass a Federal background check

• Must be determined suitable for federal employment.

Security and Privacy Responsibilities

Individuals working for DSS or any Subsidiary will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.