Experienced Customer Service Representative – Lilburn, GA at arenaflex
Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as we continue to grow and expand our team. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences, navigating our customers through our website and online ordering, and becoming a product and solutions expert. With a strong focus on employee growth and development, arenaflex offers a dynamic work environment, competitive compensation, and a comprehensive benefits package.
About arenaflex
arenaflex, a family-owned company, has been a leading distributor of shipping, industrial, and packaging materials for over 30 years. With over 9,000 employees across 13 locations, we continue to grow and expand our team to meet the evolving needs of our customers. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry.
Job Responsibilities
As a Customer Service Representative at arenaflex, you will be responsible for:
- Processing customer orders and inquiries in a collaborative call center using world-class technology
- Communicating with customers over phone, email, and chat to provide exceptional customer service
- Helping customers navigate arenaflex's website and online ordering
- Becoming a product and solutions expert by learning about our products, pricing, and shipping options
- Collaborating with internal teams to resolve customer issues and provide solutions
- Participating in ongoing training and development to stay up-to-date on products and services
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and proficiency in software applications
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs to recognize and reward your hard work and dedication
- Paid holidays and generous paid time off to ensure work-life balance
- Tuition Assistance Program that covers professional continuing education to support your career growth
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center + Beautifully maintained walking trails
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that supports employee growth and development. Our company culture values:
- Collaboration and teamwork
- Innovation and creativity
- Customer satisfaction and loyalty
- Employee engagement and retention
- Community involvement and social responsibility
Compensation and Perks
* Competitive hourly rate of $25-$27 per hour
- Opportunities for growth and advancement within the company
- Comprehensive benefits package, including health insurance, 401(k), and paid time off
- Employee Perks, including fitness center, walking trails, and more
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, apply now to join the arenaflex team. We look forward to reviewing your application and discussing how you can contribute to our success.
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