Experienced Customer Service Representative – Physician Advisory Services

Join arenaflex, a fast-paced, Inc. 500 Company with a high-performance culture, as we seek insightful forward-thinking professionals to support our Physician Advisory Services team. As a Customer Service Representative, you will play a vital role in ensuring the smooth operation of our services, providing exceptional support to our clients, and contributing to the success of our organization.

About arenaflex

arenaflex is a leading provider of customized Independent Medical Exams and Peer Review programs, processing over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. Our high-performance culture and commitment to excellence have earned us a reputation as a trusted partner in the insurance industry.

Job Summary

We are seeking an experienced Customer Service Representative to join our Physician Advisory Services team. As a key member of our team, you will be responsible for handling the receipt of new cases, ensuring proper system drafting and setup, and facilitating the case assignment/scheduling process. You will work closely with clients to ensure that their needs are met, and that our services are delivered to the highest standard.

Available Shifts

We offer a range of shifts to accommodate different schedules and preferences. Our available shifts are:

• 9:30 am - 6:00 pm EST
• 10:00 am - 6:30 pm EST
• Tuesday - Saturday 10:00 am - 6:30 pm EST

Major Duties & Responsibilities

As a Customer Service Representative, you will be responsible for:

• Handling the receipt of new cases, including reviewing and verifying information and requests
• Drafting cases by entering information into our system, AccessDS
• Working with clients to resolve any issues or concerns
• Assigning and scheduling new cases to physicians for review
• Ensuring that the assigned physician has no conflict of interest with the case assignment
• Monitoring, processing, and tracking cases to ensure that deadlines are met
• Providing regular updates to clients on the status of their cases
• Communicating with clients to resolve any questions or concerns they may have
• Ensuring that proper documentation is provided to clients for specified cases

Requirements

To be successful in this role, you will need:

• An Associate’s Degree or equivalent experience
• Business experience in a healthcare and/or insurance setting is preferred
• Exceptional communication skills, with a clear understanding of company business lines
• The ability to apply critical thinking, manage time efficiently, and meet specific deadlines
• Computer literacy and typing skills are essential
• The ability to work independently and as part of a team

Working Conditions/Physical Demands

This role requires:

• Long periods of sitting and computer work
• Any lifting, bending, traveling, etc. required to do the job duties listed above
• Supply and support your own internet services
• Maintaining an uninterrupted internet connection is a requirement of all work from home positions

Benefits

As a member of our team, you will enjoy a comprehensive benefits package designed to support your well-being and peace of mind. Our benefits include:

• Medical, dental, and vision coverage for you and your family
• Voluntary life insurance options for you, your spouse, and your children
• Other voluntary benefits, including hospital indemnity, critical illness, accident indemnity, and pet insurance plans
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• A generous paid time off policy to ensure you have time to relax and recharge
• A 401k plan with a company match to help you plan for your future
• Apple equipment and a media stipend to support your remote workspace

Why Join arenaflex?

At arenaflex, we are committed to creating a positive and supportive work environment that promotes client satisfaction and results. We believe in the importance of teamwork, innovation, and continuous learning, and we offer a range of opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

How to Apply

If you are interested in joining our team, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our success.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Apply for this job