Experienced Customer Support Specialist I - 30 Hours - Hybrid Role at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Support Specialist I - 30 Hours, you'll play a vital role in providing top-notch support to our customers, ensuring their needs are met, and their concerns are addressed promptly and professionally. If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading financial institution dedicated to providing innovative banking solutions to our customers. We pride ourselves on our commitment to excellence, diversity, and inclusion. Our team is passionate about creating a workplace that fosters growth, recognizes individuality, and encourages our employees to reach their full potential. As an inclusive company, we strive to ensure that our valued employees are treated fairly, recognized for their unique perspectives, and empowered to make a meaningful impact.

Job Summary

As a Customer Support Specialist I - 30 Hours, you'll serve as the first point of contact for our customers, providing timely and accurate responses to their inquiries, resolving issues, and promoting arenaflex's products and services. This role requires a strong customer service background, excellent communication skills, and the ability to work effectively in a fast-paced, dynamic environment.

Responsibilities

* Serve as the first line of response for inbound customer telephone calls regarding existing accounts and services

• Maintain a detailed knowledge base of arenaflex's basic products, services, policies, procedures, maintenance, and regulatory requirements
• Handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both arenaflex and the customer
• Actively listen to determine the full extent of the customer's needs while applying different approaches to affect the desired outcome
• Ensure effective customer communication by utilizing superior verbal and written skills
• Handle basic customer complaints and problems with minimal assistance, recognizing personal limitations in an acceptable time frame and initiating requests for assistance to appropriate personnel as needed
• Responsible for achieving entry-level sales and service standards as set forth by senior management

Requirements

* Obtain and maintain a license to service applicants for HELOC products through the Nationwide Multistate Licensing System (NMLS)

• Associate's Degree or related knowledge/skills base gained through experience preferred
• Customer Service background preferred
• Call Center experience preferred
• Service and sales background a plus
• PC and data entry skills required
• Proven previous job stability a must

Skills/Knowledge

* Excellent written communication skills

• Excellent verbal and listening skills, including good grammar, tone of voice, and diction
• Ability to work effectively with others in a diverse population
• Punctuality and consistent work attendance required
• Bilingual a plus

Working Conditions

* Must be flexible and adaptable about work schedules, which may include evenings and weekends

• Must have the ability to use a headset and sit for long periods of time
• Must be able to work in a fast-paced, high-volume work environment
• Moderate to high noise level

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Support Specialist I - 30 Hours, you'll have access to:

• Comprehensive training programs to enhance your customer service skills and knowledge of arenaflex's products and services
• Opportunities for career advancement and professional growth within the company
• A supportive and inclusive work environment that encourages collaboration and teamwork
• Access to arenaflex's Total Rewards program, which includes medical, dental, vision, life, and disability insurance, retirement, vacation, and tuition reimbursement

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $ [insert salary range]
• Comprehensive benefits program, including medical, dental, vision, life, and disability insurance
• Retirement plan with company match
• Vacation and tuition reimbursement
• Opportunities for career advancement and professional growth

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now by submitting your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer of women, people of color, LGBTQIA+, religion, national origin, citizenship, neurodivergence, age, Veterans, individuals with disabilities, or any other characteristic protected by law. We're committed to building a diverse, equitable, inclusive, and authentic workplace where everyone feels valued and empowered to succeed. Apply for this job