Experienced Full Stack Customer Service Representative – Medicaid Member Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We're seeking a highly skilled and empathetic Remote Call Center Customer Service Representative to join our team in the USA, specifically in the state of Iowa.

About arenaflex

arenaflex is a dynamic and innovative company that values individuality and creativity. We're committed to creating exceptional outcomes for our clients and the millions of people who count on us. Our dedicated associates are the backbone of our organization, and we're proud to offer a culture that fosters growth, learning, and collaboration.

The Role

As a Remote Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, ensuring that their needs are met with clarity, accuracy, and empathy. Your responsibilities will include:

• Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To succeed in this role, you'll need:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Ability to problem solve through analysis and ongoing feedback

• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

As a valued member of our team, you'll enjoy:

• $18.00 per hour pay rate (bi-weekly pay)
• Paid Training with Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

Work Environment and Culture

arenaflex is committed to creating a positive, employee-friendly culture that values diversity, equity, and inclusion. Our work environment is designed to foster collaboration, creativity, and growth. We believe in recognizing and rewarding individual contributions, and we're proud to offer a range of benefits and perks that support our associates' well-being and success.

Compensation and Benefits

The pay for this role is $18.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through the link provided below. Apply for the job now! Apply for this job Apply for this job