Experienced Customer Service Representative – Medicaid Member Support – Remote Work Opportunity at arenaflex

Are you passionate about delivering exceptional customer service and making a real impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading provider of mission-critical services and solutions, as a Remote Call Center Customer Service Representative.

About arenaflex

arenaflex is a company that values individuality, creativity, and innovation. We deliver exceptional outcomes for our clients and the millions of people who count on us. Our dedicated associates are the backbone of our organization, and we're committed to providing them with the tools, training, and support they need to succeed.

The Role

As a Remote Call Center Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests and status changes, and entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.

Key Responsibilities

* Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates

• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

* Basic understanding of a call center environment in a customer service role and quality monitoring processes

• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Skills and Competencies

* Excellent customer service skills

• Excellent phone etiquette skills
• Reliable internet access
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent typing and grammar skills
• Ability to adhere to a break and lunch schedule
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks effectively

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our associates' growth and development. As a Remote Call Center Customer Service Representative, you will have access to:

• Paid training program with equipment provided
• Opportunities for career advancement and professional growth
• Ongoing training and development to enhance your skills and knowledge
• Collaborative and supportive work environment

Work Environment and Company Culture

arenaflex is committed to creating a positive, employee-friendly culture that values individuality, creativity, and innovation. Our work environment is dynamic, fast-paced, and collaborative, with a focus on delivering exceptional outcomes for our clients and the millions of people who count on us.

Compensation, Perks, and Benefits

As a Remote Call Center Customer Service Representative, you will receive:

• $18.00 per hour pay rate (bi-weekly pay)
• Paid training program with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• PerkSpot- Employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Pay Transparency Laws

arenaflex is committed to transparency and fairness in our compensation practices. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for People with Disabilities

arenaflex is committed to providing reasonable accommodations for people with disabilities. If you need an accommodation to apply for or compete for employment with arenaflex, please submit your request through our accommodation form.

Vaccination Status

arenaflex values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible.

How to Apply

If you're passionate about delivering exceptional customer service and making a real impact in the lives of others, we invite you to apply for this exciting opportunity. Click the link below to submit your application: Apply for the job now! Don't miss this opportunity to join arenaflex and make a real impact in the lives of others. Apply today! Apply for this job