Customer Engagement Representative

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• 2+ years experience in administration, customer service, or customer success roles
• Strong written English communication (email-first environment)
• High attention to detail and process-driven mindset
• Experience with CRM systems and email management tools

Core responsibilities:

• Monitor and manage inbound customer emails
• Screen, categorise, and prioritise enquiries for efficient handling
• Respond to customer queries in a professional, timely, and brand-aligned manner
• Build and maintain accurate customer profiles within CRM systems
• Capture key customer information to support personalised engagement
• Segment and categorise customers for improved service and targeting
• Prepare and send standardised / templated quotes based on predefined pricing structures
• Ensure accuracy and consistency across all customer communications
• Liaise internally for any non-standard requests
• Coordinate appointments, calls, and follow-ups
• Manage calendars and booking systems

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

This is a remote position.