HR Support Coordinator-Contractor

About the position As a member of the Employee Services team, the HR Support Coordinator serves as the primary administrative and project support resource for the HR Centers of Excellence. This role is responsible for executing key administrative functions across the new‑hire lifecycle, including offer letter generation, onboarding coordination, I‑9 administration, and system and compliance auditing. The HR Support Coordinator plays a critical role in managing onboarding logistics and tracking progress to ensure a successful new‑hire experience, proactively identifying and resolving technical issues along the way. In addition, as a member of the askHR Service Center, the HR Support Coordinator provides essential operational support across multiple HR functions and assists colleagues with inquiries related to payroll, compensation, benefits, HR systems, and policies. Success in this role requires strong time management and organizational skills, attention to detail, a strong problem‑solving skill set, and comfort working with data across HR systems.

Responsibilities

• Support end‑to‑end human resources processes, including generating offer letters, tracking background checks, and completing new‑hire documentation for both domestic and international colleagues.
• Demonstrate a customer service–focused mindset, taking initiative to resolve issues quickly and effectively to ensure a positive colleague experience.
• Manage and support unemployment claim processing, including tracking claims, coordinating required documentation, and partnering with internal teams and external agencies to ensure timely and accurate responses.
• Support and process current personnel changes, including job changes, transfers, promotions, status updates, and related workflow and system updates to ensure accuracy and compliance.
• Maintain active job codes and update job descriptions as needed to ensure accuracy and alignment.
• Administer the I‑9 verification process for all new hires, ensuring ongoing compliance with regulatory requirements.
• Partner with the HRIS team to maintain data integrity and accuracy within the HCM system.
• Support operational processes related to internal job changes, workflow updates, and personal data changes.
• Respond to external and internal HR‑related inquiries, including employment verification, payroll, benefits, and HR systems, in accordance with established service level agreements.
• Assist with maintaining employment‑related records and support Employee Relations and Legal teams by producing personnel files as needed.
• Handle sensitive information with a high degree of confidentiality, professionalism, and sound judgment, identifying issues and escalating appropriately.
• Manage unemployment claims, track separation agreements, and assist colleagues with benefits‑related questions following separation.
• Collaborate with cross‑functional HR teams to support and administer projects as needed.
• Prepare, generate, and submit reports for various departments, including new‑hire reports.
• Perform other duties as assigned.
• Comply with all organizational policies, procedures, and standards.

Requirements

• Bachelor’s degree in Human Resources or a related field. Required
• Minimum of 1 year of experience in Human Resources Shared Services, Talent Acquisition, Human Resources, or a related field. Required
• Exceptional time management, organizational skills, and strong attention to detail.
• Proven ability to effectively multi‑task, work independently, and consistently meet or exceed deadlines in a fast‑paced environment.
• Strong written and verbal communication skills with a customer‑service mindset.
• Proficiency in Microsoft Office, particularly MS Excel and MS PowerPoint, with comfort navigating and working within HR databases and systems.

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