Experienced Customer Service Representative - Overnights in Waterford, WI at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading distributor of shipping, industrial, and packaging materials, we're committed to empowering our customers with the products and solutions they need to succeed. We're now seeking an experienced Customer Service Representative to join our team in Waterford, WI, working overnights to provide top-notch support to our customers.

About arenaflex

arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We're proud to be a leading distributor of shipping, industrial, and packaging materials, serving a wide range of industries and customers. Our commitment to customer satisfaction, quality products, and exceptional service has earned us a reputation as a trusted partner in the industry.

Job Responsibilities

As an Overnight Customer Service Representative at arenaflex, you'll play a critical role in delivering an exceptional customer experience. Your responsibilities will include:

• Processing customer orders and inquiries in a collaborative call center using world-class technology
• Communicating with customers over phone, email, and chat to resolve their queries and concerns
• Helping customers navigate arenaflex's website and online ordering system
• Becoming a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborating with internal teams to resolve customer issues and provide solutions

Minimum Requirements

To be successful in this role, you'll need:

• A high school diploma or equivalent; a bachelor's degree is preferred
• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills

Benefits

As an arenaflex employee, you'll enjoy a comprehensive benefits package, including:

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks, including:

+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees. Our company culture is built on the values of:

• Customer satisfaction: We're passionate about delivering exceptional customer experiences that exceed expectations.
• Quality: We're committed to providing high-quality products and services that meet the needs of our customers.
• Teamwork: We believe in the power of collaboration and teamwork to achieve our goals.
• Innovation: We're always looking for new and better ways to serve our customers and improve our operations.
• Integrity: We're committed to doing the right thing, even when it's hard.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and coaching
• Professional continuing education programs
• Leadership development programs
• Mentorship opportunities

Compensation and Perks

As an Overnight Customer Service Representative at arenaflex, you'll enjoy a competitive salary range of $26 to $33 per hour, with significant growth and earning potential. You'll also receive a $4 shift differential and enjoy a range of employee perks, including a café, on-site fitness center, and best-in-class facilities.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and growing company, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job