Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care in Moss Bluff, LA

At arenaflex, we are dedicated to providing exceptional patient care and delivering a distinctive and delightful customer experience. As a Pharmacy Customer Service Associate, you will play a vital role in ensuring that our patients receive the highest level of care and service. If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company that is committed to providing innovative solutions and exceptional patient care. With a rich history of innovation and a strong commitment to customer service, we have become a trusted partner in the healthcare industry. Our team of dedicated professionals is passionate about delivering exceptional patient care and making a positive impact in the lives of our patients.

Job Summary

As a Pharmacy Customer Service Associate, you will be responsible for providing exceptional patient care and delivering a distinctive and delightful customer experience. You will work closely with our pharmacists and other healthcare professionals to ensure that our patients receive the highest level of care and service. Your primary responsibilities will include:

• Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy
• Using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience

Key Responsibilities

* Provides customers with courteous, friendly, fast, and efficient service

• Recommends items for sale to customers and recommends trade-up and/or companion items
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
• Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Assists pharmacists in scheduling and maintaining work flow
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Reviews and complies with the arenaflex Pharmacy Code of Conduct
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager
• Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals
• Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
• Completes resets and revisions as directed
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Has working knowledge of store systems and store equipment
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complies with all company policies and procedures; maintains respectful relationships with coworkers
• Completes special assignments and other tasks as assigned

Training & Personal Development

* Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration

• Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits
• Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications

* Prefer six months of experience in a retail environment

• Prefer to have prior work experience with arenaflex
• Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications
• Prefer good computer skills
• Prefer the knowledge of store inventory control
• Prefer PTCB certification

Work Environment and Company Culture

* arenaflex is an equal opportunity employer and welcomes applications from diverse candidates

• We offer a dynamic and supportive work environment that encourages professional growth and development
• Our team of dedicated professionals is passionate about delivering exceptional patient care and making a positive impact in the lives of our patients
• We are committed to providing a safe and healthy work environment for all employees

Compensation, Perks, and Benefits

* Competitive hourly rate

• Flexible hours
• Opportunities for career growth and development
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts on arenaflex products and services

How to Apply

If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We look forward to hearing from you!

Contact Us

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We can be reached at [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and healthy work environment for all employees and to promoting diversity and inclusion in all aspects of our business. Apply for this job