Patient Enrollment Specialist, Tennessee (REMOTE)

Patient Enrollment Specialist Tennessee (Remote)

Location: Remote, Tennessee Hours: Flexible – part-time and full-time availability

About PharmD Live

PharmD Live is a pharmacist-led, technology-enabled healthcare organization delivering Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other value-based clinical programs. We partner with providers, payers, and patients to improve outcomes, enhance medication safety, and support whole-person care through compliant, patient-centered virtual services.

Role Summary:

The Patient Enrollment Specialist plays a critical role in connecting eligible patients to PharmD Live’s clinical programs. This is a high-impact, remote role focused on patient education, enrollment, and care coordination. The ideal candidate is confident, empathetic, results-driven, and comfortable operating in a fast-paced, metrics-oriented environment with high outbound call volume.

This role requires the ability to clearly articulate program value, address patient concerns, and successfully complete enrollment, often within a single interaction while maintaining professionalism, compliance, and patient trust.

Key Responsibilities Patient Engagement & Enrollment

• Conduct outbound and inbound calls to educate patients on CCM, RPM, and related clinical programs
• Clearly explain program benefits, eligibility, consent, and expectations
• Successfully enroll patients during live interactions while addressing objections and questions

Scheduling & Care Coordination

• Schedule patient appointments with clinical pharmacists and care teams
• Ensure smooth handoffs between enrollment and clinical operations

Communication & Follow-Up

• Respond promptly to patient inquiries via phone, voicemail, and email
• Communicate with provider offices and insurance representatives as needed to support enrollment

Documentation & Compliance

• Accurately document all patient interactions in accordance with CMS, HIPAA, and internal quality standards
• Ensure consent, eligibility, and enrollment data are complete and audit-ready

Collaboration & Performance

• Partner cross-functionally with clinical, operations, and quality teams
• Meet or exceed enrollment, call volume, and quality benchmarks
• Participate in training, coaching, and continuous improvement initiatives

Required Qualifications

• Minimum of 3 years of customer service experience in a healthcare or patient-facing environment (required)
• At least 2 years of medical billing experience, with working knowledge of healthcare workflows (required)
• 3 or more years of experience in a physician office or medical clinic setting (required)
• 3+ years of medical clinic experience with demonstrated performance and reliability (required)
• Prior sales or enrollment experience in healthcare or related industries (preferred)
• High school diploma or equivalent (required); college coursework in healthcare, business, or a related field is a plus

Core Competencies

• Strong interpersonal and communication skills with the ability to quickly establish trust with patients and clinical staff
• Excellent organizational skills with a high level of accuracy and attention to detail
• Proven ability to perform in a fast-paced, metrics-driven, and goal-oriented environment
• Self-motivated with the ability to manage priorities independently