Technical Trainer (Software)

Pay Status and Classification: Exempt, Regular Full-time

Supervisor Title: Training Manager

Work Location: Remote in New York or Texas. If in New York and local to company headquarters in Schenectady, NY there are days the Applications Specialist is expected to be in the office for company meetings.

Position Purpose: The Applications Specialist serves as the main point of contact for providing technical training to Transfinder clients. The Applications Specialist assesses new and existing client training needs, providing customized and detailed training. The Applications Specialist works in partnership with Client Project Managers, Client Relations and Support Services teams, collaborating on projects and providing status of open projects.

Essential Duties and Responsibilities:

• Training Delivery: Facilitates technical and complex training to users through webinars, video conference one-on-one instruction, in person at client locations, Transfinder University, and at the Transfinder Annual Client Summit. Conducts in-person training to internal teams. Provides ongoing support and follow-up training sessions as needed.
• Training Schedule Creation: Creates and manages training schedules and classroom agendas based on client-specific needs and project timeline.
• Training Program Design: Creates and implements high quality custom training programs based on clients specific needs to teach clients new skills and meet organizational needs. Shares innovative training concepts with fellow team members.
• Training Materials: Prepares thorough training materials, such as presentations, manuals, and other materials. Collaborates with training team members to stay current on product knowledge information for training materials. Updates training materials based on client feedback and product enhancements.
• Training Evaluation: Evaluates the effectiveness of training sessions, assesses participants learning, and maintains records of training materials and curriculum within the current Customer Relationship Management (CRM) system. Documents training session notes to ensure internal stakeholders are informed of training session outcomes.
• Other duties and projects as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Outstanding interpersonal skills, with a desire to provide exceptional customer service.
• Organized with attention to detail.
• Strong presentation skills.
• Ability to design and implement effective training and development.
• Adept with a variety of multimedia training platforms and methods.
• Ability to work independently and as a member of the Training team.
• Ability to learn new software and procedures quickly and independently.

Experience:

• 2-4 years of professional experience in a 1-1 technical training position.
• Demonstrated experience using Microsoft Office Suite and CRM software.

Travel Requirements:

• Ability to travel to client locations to conduct on-site training as needed.
• Ability to travel to Transfinder’s annual client summit.
• A valid driver’s license is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.

Annual Salary Range: $62,500.00 - $75,000.00

Compensation: Salary is established based on various factors, including, but not limited to, prior employment history, job-related knowledge, education and training, skills, and geographic location.

Requirements

• 2-4 years of professional experience in a 1-1 technical training position.
• Demonstrated experience using Microsoft Office Suite and CRM software.
• Ability to travel to client locations to conduct on-site training as needed.
• Ability to travel to Transfinder’s annual client summit.
• A valid driver’s license is required.