Dir AI & Data Engineering

JOB SUMMARY: We are looking for a Director of AI & Data Engineering to build and lead the AI Platform- the foundational engineering capability that enables intelligent automation, agentic systems, and AI-driven workflows across One Call. This role is not a traditional data warehousing or analytics function, and it is not the VP, Data role. Instead, this leader owns the engineering foundation that allows AI systems and product teams to intelligently consume, enrich, and act on data. The AI Platform establishes shared data semantics, quality standards, and reusable services so that automation and AI operate on consistent, trusted, and well-understood information. This role reports to the VP of Strategic Engineering. ESSENTIAL DUTIES & RESPONSIBILITIES: Own and evolve the AI Platform (formerly Core Services), including shared data semantics, contracts, and quality standards that enable AI -first capabilities. Design and deliver AI-ready data interfaces, APIs, and services that allow product and platform teams to intelligently consume and augment data. Establish guardrails to ensure AI systems operate on consistent, trusted and well-governed data. Enable agentic workflows, AI-assisted decisioning, and intelligent automation through reusable platform primitives and patterns. Partner closely with Product, Architecture, Application, and Data teams to align platform capabilities with real business and operational needs. Use metrics around data quality, platform adoption, and system health to drive accountability and continuous improvement. Own the AI Platform strategy and long-term technical direction end-to-end, scaling shared data and AI foundations across teams, setting company-wide standards for data semantics and AI readiness, and delegating execution through senior engineers or managers in close partnership with executive leadership. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: Bachelor's degree in a STEM (Science, Technology, Engineering or Mathematics) or business-related field is preferred, or equivalent education, training and relevant work experience. 7+ years of engineering leadership experience, including leading senior engineers or platform teams. Strong background in data-centric or platform engineering, with experience enabling downstream teams rather than owning end-user features. Experience building or supporting AI-enabled systems, automation platforms, or data-driven decisioning capabilities. Experience operating in regulated or compliance-driven environments (e.g., healthcare, SOC2, HIPAA). Experience leading distributed teams across the US and/or Mexico. ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES: Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards. Ability to work both independently and in a team environment. Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply. PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT: This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office. Occasional in-person team meetings may be required depending on the position. This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously. The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet. The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement. The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload. Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time. Apply To This Job