Assistant Program Officer, Strategy & Operations

LISC is one of the country’s largest community development organizations, helping forge vibrant, resilient communities across America. LISC works with residents and partners to close gaps in health, wealth, and opportunity so that people and places can thrive. We do this by acting as a conduit for grants, loans and equity--and by providing technical assistance and capacity building--to locally rooted organizations that carry out the work in communities.

Position Summary

The Assistant Program Officer will be a member of LISC’s Strategy & Operations team and will be responsible for the administration of LISC’s Impact Matrix. Launched in 2022, this tool uses a data-informed approach to refine how LISC incorporates impact into LISC’s loan process. The matrix leverages existing quantitative and qualitative data collected during LISC’s underwriting process. This position will be responsible for using the matrix to assess the impact rating of all loans that go through the credit approval process. This position will also provide project management and administrative support for the Strategy and Operations Department and CEO-related initiatives that involve the Strategy & Operations Department and Chief of Staff.

Essential Duties and Responsibilities

• Strategy & Impact support
  • Support strategy team initiatives, particularly those focused on impact metrics, including working across teams on streamlined impact reporting and supporting Impact Matrix realignment
  • Coordinate with local offices and national programs to ensure strategic plan alignment and increased collaboration
  • Administer Impact Matrix, including rating loans that come for approval and preparing Impact Matrix materials for presentation at Credit Committee

• Help draft internal and external presentations on impact metrics at LISC, including analyzing data and preparing meeting materials
• Liaise across LISC departments (Lending, Finance, Communications, Local Offices, affiliates, etc.) to promote engagement on impact metrics and to enhance coordination in LISC’s ESG and impact reporting

• Team support
  • Provide project management and administrative support including meeting scheduling, note taking, and follow up task management for key Strategy & Operations team priorities, including cross-departmental process improvement efforts, NISOP (LISC's new initiative intake process), Strategic and Annual Plan projects, and additional projects as assigned
  • Support Chief of Staff on special projects and administrative duties as assigned

• Work on special projects and perform all other duties as assigned.

Qualifications

• Bachelor’s degree from an accredited college university or relevant work experience.
• 2+ years of relevant work experience preferred.
• Strong familiarity or work experience in impact measurement and management, CDFI lending, or similar concepts, and passion for LISC’s community development mission
• Practical knowledge of quantitative and qualitative research methods, data analysis, and presentation using Excel and PowerPoint, and experience using research and data to tell a story
• Comfortable organizing, cleaning, and analyzing data, using Excel, SmartSheets, Salesforce, or similar
• Superior oral and written communication skills, excels at public speaking, comfortable facilitating meetings with more senior colleagues
• Ability to work independently, and collaborate and forge strong relationships across diverse teams
• The desire to learn, take on new projects, and advance current skills.
• Strong organizational skills, attention to detail, and proactive follow through
• Proficient in Microsoft Office (including Outlook, Excel, Word, & PowerPoint)

COMPENSATION

LISC offers a competitive salary ($63,054-$78,817) and excellent fringe benefits.

*Actual salaries may be based on several factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications.

Our benefits include:

Medical, Dental, Vision Coverage: Comprehensive health plans for you and your family's well-being; Disability Insurance: Long-term and short-term coverage for peace of mind; Retirement Savings: Secure your future with our 401(k) and 403(b) plans; Generous Holidays: Enjoy ample time off to recharge and celebrate; Vacation, PTO, and Sick Days: Take advantage of flexible time-off policies to maintain work-life balance; Tuition Assistance: Pursue your educational goals with support from our tuition assistance program; Referral Program: Earn rewards for referring qualified candidates to join our team; Professional Development Opportunities: Grow and advance in your career with access to ongoing training and development programs tailored to your goals.

LISC is an equal opportunity employer. LISC does not discriminate in employment on account of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military status or veteran status, unfavorable discharge from military service, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.