Practice Director (Telecommuter, US)

About the role The Practice Director is responsible for owning the services costing and estimation process for Field Engineering engagements within Professional Services. This role ensures that services proposals accurately reflect the scope, effort, and resources required to successfully deliver infrastructure deployments and related field engineering services.

You would be working closely with Solutions, Sales, Customer Engineering, Project Engineering, and Field Engineering leadership to translate technical scopes of work into structured services estimates that support pricing, staffing plans, and delivery planning.

This role introduces a consistent estimation framework for Field Engineering services including site surveys, infrastructure deployments, migrations, dispatch support, and expert services. By centralizing estimation expertise, the organization improves forecasting accuracy, protects delivery margins, and enables Field Engineering leaders to focus on delivery execution rather than proposal development.

What you'll be doing

Services Costing and Estimation

• Develop costing models that cover common Field Engineering activities including:
  • Rack installation and rack-and-stack deployments
  • Structured cabling and low voltage infrastructure installation
  • Infrastructure migrations and relocations
  • Site surveys and technical assessments
  • Dispatch and IMAC support
  • Field engineering expert services engagements
  • Ensure estimates align with defined Field Engineering delivery models and staffing structures.

Proposal Support

• Partner with Sales and Solutions teams during deal development to provide services estimates that support proposal creation and deal approvals.
• Provide the services costing inputs used in:
  • Services proposals
  • Statements of work
  • Pricing discussions
  • Services scope documentation
• Ensure that the services estimate accurately reflects the proposed deployment approach and technical scope.

Standardization of Estimation Practices

• Develop and maintain standardized estimation frameworks across Field Engineering services.
• Establish reusable estimation templates for common engagement types and maintain costing models that reflect standard delivery practices, labor assumptions, and partner involvement.
• Ensure services estimates are produced consistently across opportunities.

Delivery Alignment

• Work with Project Engineers and Field Engineering leadership to validate deployment assumptions used in services estimates.
• Ensure estimates reflect realistic field conditions including installation complexity, staging requirements, and partner involvement.
• Incorporate lessons learned from delivery execution into future services estimates.

Capacity and Demand Planning Support

• Provide leadership with insight into expected Field Engineering demand based on estimated services activity.
• Support resource planning by identifying projected demand across engagement types and helping leadership anticipate staffing needs.

Continuous Improvement

• Review estimated effort against actual delivery effort and refine costing models over time.
• Improve estimation accuracy through feedback from field execution and project delivery teams.
• Identify opportunities to simplify estimation for repeatable services.
• Embrace and support Computacenter’s mission and core values.

What you have

• 7+ years experience in infrastructure deployment, professional services delivery, or services estimation
• Strong understanding of Field Engineering deployments including rack installation, equipment installation, and structured cabling
• Legally eligible to work in the United States
• Experience translating technical designs into delivery effort and services estimates
• Experience supporting services proposals or statements of work
• Strong collaboration skills across engineering, sales, and delivery organizations
• Experience in professional services infrastructure delivery organizations
• Experience with structured cabling or low voltage deployment environments
• Experience developing costing models or estimation frameworks for services delivery
• Exposure to large-scale infrastructure or data center deployments

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us