Client Support Agent - Turkish Speaker

This is a remote position.

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Client Support Agent - Turkish Speaker to join our team and help us attract top talent globally.

Your role at HFM:

• Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
• Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
• Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services.
• Offer guidance and troubleshoot support to assist clients.
• Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
• Escalate complex or unresolved issues to the appropriate person or Manager.
• ​Identify areas for improvement and share suggestions and feedback with the team.

Requirements

• University Degree or relevant working experience (customer support or HORECA roles).
• Excellent command of the English and Turkish language (oral and written).
• Computer literacy, with knowledge of Microsoft Office applications and CRM systems.
• Demonstrated ability to excel in fast-paced environments, effectively managing multiple tasks simultaneously while maintaining a high level of precision and composure under pressure.