Principal Application Analyst - Revenue Cycle

Position Purpose

The Principal Application Analyst provides application design and configuration, complex issue resolution, and collaborates with cross functional teams to achieve organizational goals and requirements. This position works closely with leadership to prioritize and will delegate work tasks for application resource teams, including large projects and daily operational tasks. In addition, the Principal Application Analyst collaborates closely with operational stakeholders, and end users optimize systems and workflows with continued technology innovation that aligns with Renown’s cores values and policies.

Nature and Scope

The Principal Application Analyst is responsible for the strategic oversight, technical leadership, and lifecycle management of complex application environments within a dynamic and rapidly evolving healthcare system. This role ensures the delivery of dependable, scalable, and cost-effective solutions that support enterprise-wide clinical and business operations.

Key Responsibilities:

• Multifaceted Role Execution:

Serves as a Senior Application Analyst, Project Coordinator, Customer Support Specialist, and Application Architect, providing comprehensive expertise across multiple domains.

• Application & Interface Support:

Delivers advanced technical support, user education, and ongoing maintenance for assigned applications and system interfaces, ensuring optimal performance and alignment with organizational goals.

• Project Coordination & Leadership:

Leads internal project planning and resource allocation for application initiatives and upgrades. Collaborates closely with the project management office to support strategic projects and ensure timely delivery.

• System Analysis & Implementation:

Directs the analysis, design, testing, and deployment of new systems and enhancements to existing applications. Ensures solutions are technically sound, user-centric, and compliant with regulatory standards.

• Cross-Functional Collaboration:

Partners with clinical, operational, and IT leadership to troubleshoot issues, optimize application performance, and identify opportunities for innovation and efficiency.

• Application Lifecycle Management:

Oversees the full lifecycle of assigned applications, including planning, implementation, maintenance, upgrades, and retirement, ensuring alignment with enterprise architecture and strategic objectives.

• User Support & Issue Resolution:

Responds to service desk tickets and user inquiries related to assigned applications, providing timely and effective resolution to support end-user productivity.

• Work Request Management:

Acts as the primary point of contact for application-related work requests. Evaluates technical feasibility, integration requirements, and scheduling considerations, and communicates effectively with stakeholders.

• Create and maintain appropriate technical documentation based upon role, including standards for naming and numbering conventions, change control, environment management, and security classifications.

• Demonstrates the ability to work on multiple tasks with high quality results and adherence to deadlines.

• Develop Level of Effort estimates and ability to track actual time worked accurately.

• Work with a general level of supervision.

This position does not provide patient care.

Disclaimer

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications Requirements - Required and/or Preferred

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing, and speaking English. Bachelor's Degree in Information Technology, health care, science, business field, or an equivalent level of professional experience preferred.

Experience:

8+ years' experience working in an Information Technology or Healthcare setting.

8+ years in healthcare application analysis or application configuration and support experience.

Experience in the application related to the position filled, preferred. Demonstrated project management experience required.

Years of experience in a business or operational capacity involving the use of the tools and systems supported by this position may be considered as a substitute for the specified requirement of application configuration and support experience.

Project Management experience preferred.

License(s):

None

Certification(s):

Application Certification, Accreditation or Proficiency may be required on application(s).

Computer / Typing:

Must be proficient in Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer for online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.