Business Consultant (Salesforce) - Hands On Delivery Lead
We are seeking a highly hands-on Salesforce Business Consultant who will operate as the functional lead across the programme, combining responsibilities of a Business Analyst, Product Owner, and Delivery Manager. This role is accountable not just for defining requirements, but for owning them through configuration, validation, and delivery in support of a December 2026 go-live target.
This is not a documentation-only role - this individual must be comfortable configuring Salesforce directly, making trade-off decisions, and driving outcomes in a fast-paced, cross-border environment.
Key Responsibilities
Product Ownership & Requirements- Act as the de facto Product Owner, owning backlog definition, prioritisation, and acceptance criteria
- Lead discovery workshops and translate business needs into clear, actionable user stories
- Make day-to-day decisions on scope, trade-offs, and functional design in alignment with stakeholders
- Perform Salesforce configuration (objects, fields, flows, validation rules, page layouts, permissions, etc.)
- Configure and adapt managed package functionality within defined constraints
- Partner with technical teams on more complex customisations and integrations
- Drive day-to-day delivery execution, ensuring progress against sprint and milestone commitments
- Coordinate across business, QA, and technical teams to remove blockers and maintain momentum
- Own UAT readiness, execution, and business sign-off
- Define and execute test scenarios and acceptance criteria
- Lead defect triage with clear prioritisation and resolution direction
- Ensure functional continuity of all business processes post-migration
- Act as the primary bridge between business and technical teams
- Facilitate bilingual workshops and ensure alignment across Mandarin and English-speaking stakeholders
- Ensure all key artefacts (user stories, test scripts, training materials) are delivered bilingually
Skills, Knowledge and Expertise
- 5+ years in Salesforce consulting roles with hands-on configuration experience
- Proven experience acting as a Product Owner or functional lead on Salesforce implementations
- Experience driving delivery in Agile or hybrid environments
- Strong track record of owning features end-to-end (requirements → build → test → release)
- Travel & Hospitality domain experience (booking, reservations, pricing, inventory)
- Experience working with complex Salesforce managed packages (ISV solutions)
- Experience in data migration projects (mapping, transformation, validation)
- Experience with Alibaba Cloud or China-based deployments
- Prior experience in cross-border or bilingual delivery environments
- Fluent in Mandarin and English
- Strong decision-making ability - comfortable operating with ownership, not just facilitation
- Hands-on, detail-oriented, and execution-focused
- Able to balance speed with structure in a complex delivery environment
Benefits
- Flexible PTO policy
- Healthcare
- Paid sick leaves, parental leaves, and volunteer days
- China-friendly time zone required (APAC overlap)
- Remote, embedded within a global delivery team