Customer Service
JSR Services is seeking a dynamic and results-driven Call Center Manager to lead our customer service team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer experiences. As the Call Center Manager, you will oversee daily operations, ensure team performance, and implement strategies to enhance service quality and efficiency.
Duties
- Manage the daily operations of the call center, ensuring that all customer inquiries are addressed promptly and effectively.
- Develop and implement performance metrics to assess team productivity and service quality.
- Lead, mentor, and supervise a team of customer service representatives, fostering a positive work environment.
- Collaborate with other departments to improve processes and resolve customer issues.
- Conduct regular training sessions to enhance team skills in communication, sales techniques, and customer service best practices.
- Analyze call center data to identify trends, areas for improvement, and opportunities for growth.
- Negotiate with vendors and partners to optimize resources and services provided by the call center.
- Ensure compliance with company policies and industry regulations.
Requirements
- Bachelor degree in finance or a related field is a plus.
- Excellent communication skills in English; multilingual abilities are a plus.
- Strong leadership capabilities with experience in supervising teams
- Proven project management skills to oversee various initiatives within the call center.
- Ability to analyze data effectively to drive decision-making processes.
- Proficient in sales techniques and customer service strategies.
- Strong negotiation skills to manage vendor relationships and resolve conflicts.
Job Type: Full-time
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