Customer Success Representative (Remote - Philippines)
Company Overview: Trusted by major players throughout the industry, Altametrics has been designing and deploying infrastructure solutions renowned as best-of-breed in performance, since 1997. The company philosophy is to combine software design with comprehensive consultancy and support services for business-critical applications.
The company's enterprise software solutions are designed to help businesses work more productively, operate more profitably (ROI), increase customer service and value, integrate with other business applications, and readily access information to make informed executive decisions.
Altametrics offers a comprehensive product line of enterprise software and professional services addressing the needs of various departments and executive management of corporate clients. The applications are ideal for executives needing real time access to enterprise data. The software solutions are web-based, designed to be deployed quickly, scalable for business growth, reliable and readily available. Altametrics offers clients industry leading consulting, professional services, development, engineering, training, and comprehensive product line.
Altametrics offers a very exciting, friendly, and energetic working environment filled with constant new challenges, new expectations, new responsibilities and endless growth opportunities.
Position Summary: A Customer Success Representative ensures that new clients are effectively introduced to our solution and provided with the necessary support and resources to become engaged and successful users.
This position is US based. Your schedule could be morning, afternoon, or overnight (Pacific Time Zone) depending on the business needs.
- Major Responsibilities and Essential Functions:
- Implementing onboarding tactics that are in line with the objectives of both the company and the client
- Configuring client accounts within expected timeframes Identifying and addressing issues accordingly
- Collaborate with internal and external teams to resolve issues
- Amenable with shifting schedule.
Required Skills and Experience
- Restaurant experience is a BIG plus!
- A minimum of 2-4 years of experience in a customer-facing role (Support, Implementation, or Onboarding)
- Strong written and verbal communication skills to create a clear and effective onboarding experience
- Ability to manage multiple projects and tasks simultaneously and efficiently
- Demonstrated ability to use Microsoft Excel to create, format, and manipulate spreadsheets
- Experience using Microsoft Word to create, format, and edit documents
The following equipment is required
- A personal computer
- Consistently stable internet connectivity
- An alternative internet source in case of any connectivity issues
- A web-camera, which may be integrated into your laptop, or an external device linked to your desktop computer
- A microphone, which may be integrated into your laptop, or an external device linked to your desktop computer
- Monitask Time Tracker