Product Manager - Care Ops

COMPANY OVERVIEW

Harbor Health is on a mission to disrupt the outdated US healthcare system. Leveraging a revolutionary payvidor model, we are creating an entirely new approach to care—one that delivers improved quality, reduced cost, greater access, and an exceptional experience.

Our vision is supported by intelligent, anticipatory clinical systems and aligned benefits that place the member at the center. If youʼre inspired by the opportunity to rebuild healthcare from the ground up with cutting-edge technology and a member-focused mindset, we want to hear from you!

POSITION OVERVIEW

Harbor Health is seeking a Product Manager, Care Ops to lead the development of tools and systems that power our care delivery engine. In this role, you’ll own the strategy and execution for care operations and build platforms to enable clinicians and care teams to deliver high quality care.

You’ll partner closely with Clinical, Operations, and Engineering teams to turn care models into intuitive products, simplify complex workflows, and reduce friction across the care journey. Your work will play a key role in lowering administrative burden, improving care coordination, and helping patients receive the right care at the right time.

This role is ideal for a product manager who thrives in ambiguity, loves tackling operational complexity, and is motivated by the opportunity to fundamentally improve how healthcare works.

POSITION DUTIES & RESPONSIBILITIES

• Own the product roadmap for care operations tooling, including care management platforms, referral workflows, task management, and clinical documentation systems
• Define requirements for provider- and care team-facing products that support CareTrack enrollment, monitoring, and transitions of care
• Partner with Clinical leadership to translate care model designs (e.g., primary care pathways, centralized programs, care navigation) into operational product requirements
• Collaborate with Engineering to prioritize, scope, and deliver features that improve care team efficiency, reduce administrative burden, and support clinical quality
• Work with Operations to identify workflow bottlenecks, gaps in data handoffs, and opportunities to automate manual processes across the care delivery lifecycle
• Define and track KPIs for care operations products, including task completion rates, time-to-action on clinical alerts, care gap closure rates, and care team utilization
• Support the design and implementation of data feeds and information flows between Harbor's health plan systems, EHR, and care management platforms
• Manage stakeholder communication across Clinical, Network, and Operations teams, ensuring alignment on product priorities and release timelines
• Contribute to vendor evaluation and build-vs-buy decisions for care operations technology

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

• 3-5 years of product management experience, with at least 1year in healthcare, health tech, or health plan operations
• Familiarity with care management workflows, utilization management, or clinical operations in a payer, provider, or integrated delivery system setting
• Experience writing product requirements, user stories, and acceptance criteria for internal tools or B2B healthcare products
• Exposure to healthcare data standards (claims, clinical, eligibility) and how they flow between payer and provider systems
• Strong analytical skills; comfortable working with data to identify problems, measure outcomes, and prioritize work
• Ability to communicate effectively with both clinical and technical stakeholders
• Bonus: experience with EHR systems, care management platforms, or health plan core admin systems
• Interest and understanding in Harbor Healthʼs “payvidorˮ business model, and the enormous impacts it will have on the American healthcare system

WHAT WE OFFER

• Transformational Impact: Be at the forefront of reimagining healthcare operations and payment models.
• Leadership & Ownership: Shape operational strategies in a dynamic, fast-paced environment with high autonomy.
• Collaborative Culture: Join a team that values innovation, integrity, and collective success.
• Competitive Compensation & Benefits: We reward top talent with robust pay, benefits, and growth opportunities.
• Remote Flexibility: Work from anywhere while staying closely connected to a mission-driven team.
• Inclusive Environment: We celebrate diverse perspectives and are committed to creating an equitable workplace.

Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all clinicians and teammates and actively encourage applications from people of all backgrounds.