Member Care Coordinator

Member Care Coordinator will be responsible for conducting providing support to our core members in our Mogul Circle Membership. Primary responsibilities will include contacting identified members to inform and educate them on program updates, answer community questions and providing a white glove level of support to our members.

This is a contract to hire part time role.

Responsibilities

• Responsible for communicating system updates.

• Perform outreach and follow up attempts to members on their membership.

• Build relationships with members to encourage active engagement and to alert management quickly when issues arise.

• Inform and educate members on their program and benefits associated with it, may use supplied scripts. Complete records in system by performing data entry. Encourage member usage of our programs, including arranging appointments and additional member services. Generate appropriate correspondence and send to member manually, electronically, or mail.

• Conduct check-ins with members to review individual plan goals

Requirements

• Minimum 3 years experience in a membership environment.

• Excellent communication skills including knowing when to escalate as needed.

• Ability to work without constant supervision.

• Pleasant demeanor and seeks to help customers at the highest level of service.

• Knowledge of systems such as Acuity, Wordpress, Mailchimp.
• Some social media experience (managing accounts and community).

• Experience coordinating member medical related needs, providing assistance to members, and analyzing member needs

• PC proficiency including Microsoft Office applications

• Customer service skills