Resource Facilitator

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

Watch this short video for a brief introduction to Paradigm.

The Resource Facilitator will work with a team of healthcare professionals managing complex catastrophic injuries, to assess, collaborate and provide support to injured individuals and their families by identifying and connecting them with essential resources to aid in their recovery, including housing, medical equipment, home care, food assistance, transportation, and other critical services that promote independence and well-being.

DUTIES AND RESPONSIBILITIES

• Resource Coordination: research and maintain up to date information on community, state, and national resources that support individuals with disabilities.
• Patient Support: Work directly with patients and their families to assess needs and create tailored plans to access appropriate services
• Navigation Assistance: Guide patients/ families through application processes for social services, Medicaid/Medicare/SSD, housing, food programs, transportation services, medical equipment, and other support services.
• Advocacy: Advocate for patients to ensure they receive equitable access to community resources and services.
• Collaboration: Work closely with care management team, healthcare providers, social workers, and community partners to ensure a comprehensive support network.
• Documentation: Maintain accurate records of patient interactions, referrals, and outcomes in compliance with organizational policies and confidentiality regulations.
• Crisis Response: Provide immediate support and resource options during urgent or crisis situations.
• Education & Outreach: Educate patients and families on available programs and how to navigate complex service systems.

QUALIFICATION REQUIREMENTS

• Education: Bachelor’s, or master’s degree, in social work, Human Services, Psychology, or a related field.
• Experience: 2+ years in case management, social services, or resource coordination, preferably working with individuals with disabilities.
• Familiarity with local, state, and national support programs.
• Skills:
  • Strong research and problem-solving skills.
  • Excellent interpersonal and communication abilities.
  • Ability to manage multiple cases and prioritize effectively.
  • Proficiency in Microsoft Office and case management software.
• Other Requirements:
  • Knowledge of disability rights, accessibility standards, and community-based services.
  • Ability to work independently and as part of a team.
  • Sensitivity and respect for diverse backgrounds and individual needs.
• Preferred Qualifications:
  • Bilingual or multilingual abilities.
  • Experience with Medicaid, SSI/SSDI, housing assistance, and food security programs.
  • Understanding of trauma-informed care principles.

Paradigm Benefits

• Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
• Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
• Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
• Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at [email protected].

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (16.765). Poster link: Contract Compliance Law Poster

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