Workplace Manager - Soft Services (Coventry, England, GB)

We’re more than just a water company. We're dedicated to making a positive impact on the environment, sustainability, and the communities we serve. By joining us, you’ll work with the latest technologies, driving forward-thinking projects that enhance and protect national infrastructure, making a real difference to the communities we serve.  

With nearly 10,000 colleagues, we're looking for more brilliant people who are passionate about sustainability, eager to innovate, and ready to turn challenges into opportunities for a better future. 

LET’S CUT STRAIGHT TO IT We’re looking for a proactive and people‑focused Workplace Manager – Soft Services to help deliver an exceptional workplace experience at the Severn Trent Centre, home to around 2,000 colleagues. You’ll play a key role in ensuring our Soft FM services run smoothly, efficiently and to a high standard—supporting both day‑to‑day operations and ongoing improvements across our flagship site.

What you’ll be doing

• Managing the daily delivery of Soft FM services across STC, including cleaning, catering, landscaping, waste, pest control, and wellbeing‑related services.
• Leading and supporting teams and contractors to ensure a professional, customer‑focused service.
• Acting as a key point of contact for colleagues and senior stakeholders, understanding their workplace needs and resolving issues proactively.
• Supporting the Facilities Manager with budgets, identifying investment needs and proposing opex/capex solutions.
• Preparing the building for internal and external events, including high‑profile visitors.
• Overseeing contractor activity, including approval of RAMS and quality of work.
• Driving continuous improvement and creative problem‑solving in a reactive, fast‑paced environment.

You'll be home based and work within our Property team. This is a fixed term 12 month contract, part time, job share role, and we’ll be looking for someone to work Tuesday, Wednesday and Friday, however we may have some flexibility on the working days. WHAT WE’RE LOOKING FOR

• Strong Soft FM background (e.g., cleaning, catering, contractor management).
• Experience working in a corporate or similar environment with exceptional customer care skills.
• Confident communicator able to engage with stakeholders at all levels.
• IT literate, financially aware, and comfortable working autonomously.
• Professional, approachable, and enthusiastic—someone who enjoys interacting with people every day.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care. 

HOW WE’LL REWARD AND CARE FOR YOU Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you’ll get being part of the Severn Trent family: 

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)  
• Annual bonus scheme (of up to £2,250 per annum based on company performance)  
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)  
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate  
• Dedicated training and development with our ‘Academy’  
• Electric vehicle scheme and retail offers
• Family friendly policies and two volunteering days per year   

LET’S GO We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.