Implementation Consultant

Job Summary

The Implementation Consultant I is responsible for gathering and documenting customer requirements, ensuring they are clear and complete, and validating them with customers. This role collaborates with the implementation team, including project managers, solution design engineers, and testers, to ensure successful execution of implementation projects. Level 1 consultants typically lead smaller projects or assist Level 2 consultants on medium-sized projects, providing foundational support.

Duties/Responsibilities

• Document customer requirements accurately based on contract and scope.
• Confirm requirements with customers to ensure alignment.
• Support execution of client requirements and assist project managers, solution design engineers, and testers.
• Create and execute test plans as directed.
• Lead smaller projects or assist Level 2 & 3 consultants on medium-sized projects.
• Maintain clear and accessible documentation for future sales and support efforts.
• Provide feedback to enhance processes and documentation.
• Assist Level 3 consultants on complex projects to ensure alignment with project goals.

Skills/Abilities/Experience

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 3-6 years of experience in a similar role, preferably in business analysis, implementation, or consulting.
• Foundational understanding of software implementation methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for effective client engagement.
• Ability to work collaboratively in a team-oriented environment.
• Familiarity with SaaS products and technical platforms is preferred.

Minimum Qualifications

• Bachelor’s degree in Business Administration, IT, or a related field (advanced degree or certifications preferred).
• 5+ years of experience in business analysis or solution consulting.
• Proven leadership and project management skills.
• Extensive experience with SaaS products or similar technologies.

Physical Requirements

• Ability to stand and sit for extended periods of time.
• Ability to lift up to 10 lbs.