Senior Manager - Client Services, D365 CE
Why This Role is Exciting
If you thrive on being the go-to partner clients trust when things get complex, and you love leading teams to solve high-impact business challenges, this is your opportunity.
As Senior Manager of Client Services, you’ll lead a portfolio of clients across Canada, Mexico, and other global locations, ensuring their operational systems stay healthy, optimized, and ready for what’s next. You’ll work with clients solving day-to-day challenges, leading continuous improvement projects, and being the partner they call when they need to "save the day."
You’ll work with multi-disciplinary, cross-border teams in a fractionally dedicated model—no two days are ever the same. You’ll build strong relationships, influence roadmaps, and make an impact that truly helps our clients run their businesses better. This is a great fit for someone who loves problem-solving, client interaction, and leadership without the heavy travel of traditional consulting roles.
What You’ll Do
- Lead a Portfolio of Clients: Oversee multiple client relationships, managing delivery of post-go-live support, enhancements, and optimization services
- Problem Solve in Real Time: Tackle high-impact, day-to-day operational challenges, ensuring client satisfaction and operational continuity
- Drive Client Success: Influence client roadmaps, recommend improvements, and identify growth opportunities within your accounts.
- Team Leadership: Lead and mentor a team of functional and technical consultants, fostering continuous development and collaboration across Canada, Mexico, and other global locations
- Support Sales: Partner with the Sales team by providing strategic delivery insights during the sales process
- Ensure Process Excellence: Contribute to the definition and improvement of Client Services delivery processes, KPIs, and best practices
- Manage High-Risk Services: Confidently manage escalations, contract scope, and client communications at an executive level
What You Bring
- 7+ years of experience in Client Services, or Managed Services
- Proven expertise in Microsoft Dynamics 365 Customer Engagement (CE) solutions including Sales, Customer Service, Field Service, Customer Insights - Journeys, and Power Platform
- Experience managing complex client accounts, projects, or support engagements in a Microsoft Dynamics 365 environment
- Leadership experience guiding teams in a matrixed or global environment
- Strong communication and client relationship skills, including executive-level engagement
- Ability to balance multiple priorities while maintaining quality and client satisfaction
- Bachelor's degree in Business, Computer Science, Engineering, or related field; Master’s preferred but not required
Why Join Argano’s Client Services Team?
- Be a Trusted Dynamics 365 CE Leader: Apply your specialized knowledge to help clients optimize their Microsoft Dynamics 365 CE and Power Platform environments post-go-live
- Impact You Can See: Help clients protect their business continuity and continuously improve their systems
- Work-Life Balance: Set client schedules and minimal travel makes this ideal for professionals balancing family and career
- Collaboration Across Borders: Be part of a diverse, global team working across Canada, Mexico, and beyond
- Diverse Client Exposure: Support multiple clients across industries, ensuring no two days are the same
- Career Growth: Opportunity to shape delivery models, mentor talent, and expand your leadership footprint