911 Accuracy Coordinator 2

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. 

Intrado is looking to hire a 911 Accuracy Coordinator to join our team.

Essential Duties

• Responsible for performing VOWFi subscriber data maintenance by data entering information in accordance to established departmental procedures
• Perform data preparation for call routing ensuring 100% accuracy
• Serve as the point of contact for all Public Safety Answering Points (PSAPs)/account customers/end users by making follow-up calls, sending emails or responding to help desk tickets as necessary
• Prepare and distribute a variety of reports as requested by supervisor
• Manage workload independently while also establishing a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided

Applicant for this job will be expected to meet the following minimum qualifications

Education

• High school diploma or GED required

Experience

• Minimum two years clerical, data entry or customer service experience required
  • Experience in a public safety or 9-1-1 industry environment preferred
• Basic knowledge of MS Word, Excel, and Outlook required

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing! 

The starting salary is anticipated between $16-$18.50 an hour and will be commensurate with experience.  

Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.