Customer Service Support Representative

Labcorp is seeking to hire a remote Customer Service Support Representative to support Program Management in Minnesota. The role involves providing excellent customer service to external customers and coordinating drug screen collections and appointments.

Responsibilities

• Builds strong relationships with other team members and departments; providing excellent internal customer service to optimize service to external customers
• Provides professional and courteous customer service to external customers, donors, and collection sites via phone and email
• Serves as a liaison between customers, donor, and collection sites to coordinate drug screen collections, schedule appointments, and place supply orders
• Troubleshoots collection site and customer issues and provides effective resolution
• Documents issues, action steps, and outcome of inquiries
• Other duties as assigned

Skills

• High School Diploma
• 1 year or more experience in customer service
• Associate's degree
• Prior or current Labcorp customer service experience
• 1 year or more experience with laboratory systems: Labcorp Testing System (LCTS), Antrim, and Labcorp Corporate Solutions
• Knowledge of Salesforce CRM
• Knowledge with drug screening and collection procedures
• Excellent communication and interpersonal skills including written, verbal, and listening skills
• Proven ability and desire to provide exceptional customer service
• Ability to present professional image via phone; superb phone etiquette skills
• Excellent research and problem resolution skills
• Strong attention to detail and accuracy
• Proficient computer skills including Microsoft Office Suite programs

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

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