[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Conduent is a company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. They are seeking a Customer Service Representative to support child support customers by providing exceptional service in an inbound call center environment.
Responsibilities
- Answer calls in a timely manner, as they are automatically received through blended call queues
- Provide a one-call resolution through asking pertinent questions to understand members’ concerns
- Maintain up to date support knowledge through offered training
- Accurately document requests, status changes, complaints, and grievances
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Skills
- High School diploma or GED
- Have 1 year of Customer Service/Call Center Experience
- Ability to submit to and pass a background check
- Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to sit for long periods of time
- Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs
Benefits
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
Company Overview
Company H1B Sponsorship