Customer Success Specialist - Minneapolis
Zen Educate is a technology company that matches schools with temporary educator staff. The Customer Success Specialist will manage and grow a portfolio of US school partnerships while supporting educators to ensure they find suitable roles and succeed.
Responsibilities
- Managing and growing US school partnerships:
- Building deep, meaningful relationships with your school partners
- Work with your school partners to generate increasing demand for Zen educators (teachers and paraprofessionals) to be placed in their classrooms
- Upselling Zen products and services to expand our impact within your school partner portfolio
- Acting as a responsive, central point of contact for all school partnership stakeholders
- Reporting on key trends and feedback to our Product team to help improve our platform
- Managing and supporting US educators:
- Communicating daily with newly onboarded educators to place them in daily subbing or long-term roles
- Maintaining constant contact with active educators to provide feedback, ensure satisfaction, and solve problems
- Coaching educators and improving their performance in schools
Skills
- A deep passion for the education sector and creating a positive social impact
- Experience in sales, partnerships, account management, recruitment, or education is a plus
- Coachability: You thrive on feedback, bring low ego, and are eager to learn daily
- Grit: You are a self-starter who enjoys getting scrappy and thinking like an entrepreneur to reach goals. Challenges and setbacks do not deter you from getting back up and trying again
- Positivity: You lift others up and celebrate the wins of our schools, educators, and your teammates
- Strong Work Ethic: You hold yourself to high standards and do not settle for the status quo. You are organized, efficient, and work with urgency
- Empathy: You deeply care about other people's experience, and go above and beyond to give them a better experience than they've ever had before
Benefits
- 18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year
- Health insurance through Blue Cross Blue Shield
- 75% coverage for health
- 75% coverage for vision + dental (Guardian & VSP)
- 50% coverage for health, vision, and dental for dependents
- Quarterly social budget
- Travel opportunities to visit schools + school conferences
Company Overview