[Remote] Customer Service Consultant Richmond (Remote)
Note: The job is a remote job and is open to candidates in USA. CarMax is the nation’s largest retailer of used cars, and they are seeking a Customer Service Consultant to enhance the customer experience during the car buying journey. The role involves connecting with customers, guiding them through the purchasing process, and ensuring a seamless transition from online to in-store service.
Responsibilities
- Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
- Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
- Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
- Mentor others as your skillset expands
- Achieve sales targets while providing an iconic customer experience
- Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license
Skills
- Sales and customer service experience, in an area such as retail, is preferred
- Thrive in a fast-paced sales environment
- Good listening skills and a strong customer focus
- High level of self-motivation to achieve performance goals
- Strong written and verbal communication skills
- Ability to learn and master new technologies; strong computer skills
- Open availability for shifts that may include nights, weekends, and holidays
- Must be open to shifting schedules two times per year according to needs of the business
- Hybrid role with requirement for working on site one day per week
- Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
Benefits
- Paid sick, vacation, and holiday time
- Up to 48 hours of sick time per year
- Between 80 hours and 200 hours per year of vacation time after a 90 day waiting period
- 6 paid scheduled holidays per year plus 1 floating holiday
- Holiday Premium Pay
- Paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc.
Company Overview