[Remote] Call Center Representative

Note: The job is a remote job and is open to candidates in USA. Stronghouse is a company focused on creating exceptional customer experiences. They are seeking a Call Center Representative who will interact with customers to provide information, schedule appointments, and resolve inquiries to ensure customer satisfaction.

Responsibilities

• Schedule appointments with qualified prospects for the sales team, while interacting professionally with potential customers in a call center environment
• Following up on leads to support and nurture them through the sales process
• Serve as a positive, energetic first point of contact for the Stronghouse brand-engaging customers, capturing details, and preparing the field team for success
• Converting inbound and outbound calls from online lead forms into scheduled appointments for the appropriate market
• Coordinate with local brands/divisions to ensure in-person sales appointments are properly scheduled with the correct sales representative
• Once appointments are made, collect additional customer information to support accurate lead qualifications and help prepare the sales team for the in-home consultation

Skills

• Must be able to work a flexible schedule and weekend (Saturday) hours
• Employment is contingent upon the successful completion of a background check
• Interact with customers to provide information, schedule appointments, address inquiries, and help resolve concerns
• Ensure customer satisfaction by delivering professional, friendly, and proactive service in every interaction
• Schedule appointments with qualified prospects for the sales team
• Interact professionally with potential customers in a call center environment
• Follow up on leads to support and nurture them through the sales process
• Serve as a positive, energetic first point of contact for the Stronghouse brand
• Engage customers, capture details, and prepare the field team for success
• Convert inbound and outbound calls from online lead forms into scheduled appointments
• Coordinate with local brands/divisions to ensure in-person sales appointments are properly scheduled
• Collect additional customer information to support accurate lead qualifications

Benefits

• Health
• Dental
• 401(k)

Company Overview