Client Service Specialist

Focus Partners Wealth is seeking a Client Service Specialist to join their growing Boston-based team. The role involves supporting Wealth Advisors and strengthening client relationships by managing service needs and ensuring accurate and timely responses.

Responsibilities

• Deliver accurate, timely service to advisors and clients with a “one-contact resolution” mindset, taking full ownership of issues through final resolution
• Serve as the primary liaison among custodians, the operations team, advisors, and clients, providing end-to-end operational support including account openings, maintenance, asset transfers, money movement, required documentation, and proactive follow-through on client- and advisor-initiated requests
• Act as a strong advocate for our clients, demonstrating empathy and understanding of their requests and needs
• Manage and prioritize multiple advisor and client requests across email, Microsoft Teams, phone, and Salesforce while providing excellent service
• Maintain clear, proactive communication with advisors and clients, providing timely updates and managing expectations
• Ensure precision and consistency in processing requests and transactions, recognizing the importance of accuracy in a fiduciary environment

Skills

• Bachelor's Degree with 1+ years relevant experience (including internships)
• Strong self-initiated follow-through, time management, and problem-solving skills, with consistent accuracy and care
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, and proven ability to learn other software and technology
• Clear and effective written and verbal communication skills
• Demonstrates sound judgment and discretion when handling sensitive client information and financial transactions
• Ability to manage multiple priorities in a fast-paced environment while working both independently and collaboratively
• Strong interest in financial planning and investments, with a desire to grow and develop in the role
• An eagerness to work toward professional accreditations
• Salesforce experience preferred

Benefits

• Annual cash bonus
• Comprehensive benefits package
• Medical
• Dental
• Vision
• Life insurance
• 401(k)

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