Service Technician (GTA)
Canon Canada is a leading provider of digital imaging solutions, and they are seeking a Service Technician to provide maintenance and service for their printing equipment. The role involves performing installations, maintenance, and ensuring customer satisfaction across the Greater Toronto Area.
Responsibilities
- Performing corrective and preventative maintenance on the printer systems which includes printers and pre and post equipment and software at the customer site and/or region
- Maintaining excellent customer satisfaction, build strong relationships, and meet customer Service Level Agreements to ensure that the company is not penalized
- Escalating unresolved problems according to predefined service procedures and as per escalation process
- Performing installations, deinstallations, and/or relocations at customer site
- Obtaining necessary training to remain current on all technical aspects of PPS systems
- Maintaining parts inventory, diagnostic and physical tools
Skills
- Employee's Degree, or Vocational or Technical School Degree in electrical or mechanical studies
- Mechanically inclined and some technical service experience
- Strong analytical skills are required to review equipment, analyze issues, and troubleshoot systems
- Excellent project and process management
- Basic computer, technical and equipment operation skills
- Exemplary time management and multi-tasking skills
- Occasional travel outside of territory is required
- Ability to work on a rotating 24/7 schedule
Benefits
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more!
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
Company Overview