Cards Product Owner
IHMVCU is seeking a knowledgeable Cards Product Owner to join the team in their headquarters in Moline, IL. This role is responsible for the end-to-end ownership of all Credit and Debit card technology and services to ensure a seamless payments experience for members.
Responsibilities
- Ensure new product development and existing product enhancements are frequent and align with credit union resources, philosophy, member needs, and strategies
- Provide recommendations for enhancements, eliminations, improvement actions, and new revenue opportunities
- Develop, maintain, and demonstrate intricate understanding of product Technology, product descriptions, features, and operations; including how the product functions from start to finish
- Monitor industry trends. Research existing, new, and emerging products. Providing recommendations to keep IHMVCU products up-to-date in the fields of Debit Card Instant Issue, ATM Networks, Digital Card Services (Digital Issuance/Activation), Credit Card core processing, and Merchant card processing
- Ensure Product enhancements are driven by a member-centric mindset in which the member (or user) is placed at the center of every decision
- Maintain robust Product Documentation to include, Roadmap, Agile Backlog (Features, user stories) Data Flow Diagrams, Product Canvas, Process Flows, user acceptance testing documentation, Total cost of ownership tracking, etc
- Utilize internal and industry data to determine and manage appropriate metrics and KPI's
- Manage vendor relationships; such as contracts, invoicing, recommendations for changes to technology, upgrade/downtime communication, feature/functionality, and escalated product support
Skills
- Bachelor's degree; Business or other related field preferred
- 1-3 years of Financial Institution or Financial Technology experience
- 1-3 years as Debit or Credit Card Analyst, Technical Product Manager, IT Business Analyst, IT Systems Analyst, or equivalent role
- Experience supporting a Debit or Credit Card Portfolio
- Working knowledge of merchant processing networks, core banking systems, ATM networks, and card printing technologies
Company Overview