[Remote] Customer Service 2.0
Note: The job is a remote job and is open to candidates in USA. Virtual Vantage Inc is expanding its remote team and hiring Customer Service Representatives to support customer care for leading national brands. The role involves answering and resolving customer service calls, delivering exceptional service, and meeting key performance benchmarks.
Responsibilities
- Answer and resolve inbound/outbound customer service calls
- Deliver exceptional service with every interaction
- Document customer information and call outcomes
- Follow up to ensure resolution
- Meet key performance benchmarks
Skills
- High school diploma or GED
- Excellent phone and typing skills
- Comfortable navigating software and multitasking
- Dedicated home workspace and stable internet
- Windows 11 PC with 8 GB RAM (16 GB RAM preferred) (no Apple or Chromebook)
- USB headset & wired internet (not needed to apply, but required to start)
- 16 GB RAM
Benefits
- Fully remote position – work from home office
- Flexible self-scheduling
- Advancement opportunities based on performance
- Supportive team environment
Company Overview