First Notice of Loss Representative (Customer Service)
NJM Insurance is a leading regional provider of insurance with a focus on high-quality customer service. The First Notice of Loss Representative serves as the first point of contact for policyholders and claimants, addressing inquiries and collecting essential details to establish new claims accurately and efficiently.
Responsibilities
- Receive initial reports of loss or damage from policyholders, claimants or other parties
- Accurately process information into the system for assignment to an adjuster
- Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps
- Determine appropriate coverage and complete necessary follow-ups in a timely manner
- Navigate systems with proficiency to access appropriate information to service callers
- Perform additional duties within the department, as needed
Skills
- Strong verbal and written communication skills
- Ability to build rapport with customers and demonstrate empathy during what may be a stressful time
- Excellent listening skills
- Ability to navigate multiple programs simultaneously
- Accurate keyboarding and data entry skills
- High School Diploma or GED
Benefits
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Company Overview