Customer Relations Specialist
CompSource Mutual Insurance Company has been serving Oklahoma workers since 1933, providing workers’ comp protection and support. They are seeking a Customer Relations Specialist to serve as a primary point of contact for customers, answering inbound calls and managing workers’ compensation claims with a focus on high-quality service.
Responsibilities
- Answer inbound calls and provide a high level of service to customers by researching their concerns
- Gather and verify information to set up new claims
- Work closely with internal partners to ensure issues are resolved accurately and efficiently while maintaining high service and productivity standards
Skills
- High school diploma or GED
- At least 1 year of business office or customer service experience (contact center, administrative, or similar role)
- Organized and detail-oriented, able to manage high call and work volume while following established processes
- Comfortable using Microsoft Office for communication and documentation
- Experience handling multiple support channels (phone, email, chat) and working with customer service or call center technology
- Associate's degree
- Insurance or workers' compensation experience
- Bilingual in English and Spanish
Benefits
- Free employee medical, dental, vision, life, and disability insurance
- Company match 401(k) with immediate vesting
- Annual performance-based merit increases and incentive bonus
- Generous paid time off, wellness leave, holidays, and more
- Collaborative work environment with complimentary drinks and snacks
Company Overview