Contact Center Associate I - Telemarketing
Innovative Blood Resources is a key player in the healthcare sector, ensuring blood collection goals are met through effective donor communication. The Contact Center Associate I - Telemarketing will be responsible for recruiting whole blood donations, managing donor appointments, and maintaining accurate donor files while working in a hybrid environment.
Responsibilities
- Recruiting for Whole Blood Donations
- Calls appropriate donors based on inventory needs
- Understands minimum requirements for donor recruitment and donor deferral guidelines
- Uses assertive communication to secure appointments
- Participates in programs to increase donor base. Includes cold calling to bring in new donors, lapsed donor and frequency campaigns
- Meets individual and team goals to complete a minimum number of appointments and dials per hour
- Determines what is appropriate donation process with each call
- Meets individual and team goals to complete a minimum number of appointments and dials per hour
- Reminder Calls
- Data Entry
- Scheduling/ Canceling and rescheduling donor appointments
- Maintains accurate donor files and fills out appropriate forms
- Must be able to navigate a computer quickly moving between web brower tabs, Outlook, Microsoft Word, and Excel
Skills
- High School Diploma or Equivalent
- Minimum 1 Year Experience In Telemarketing And/or Customer Service
- Ability to organize and prioritize
- Basic computer, typing skills, and math skills
- Excellent interpersonal communication skills
- Accurate oral and written communication skills
- Persuasive sales skills and problem solving skills
- Ability to work independently and meet deadlines
- Willingness to follow direction
- Customer service training experience preferred
Benefits
- Comprehensive benefits
- Medical
- Vision
- Dental
- Paid time off
- Sick days
- 403(b)-retirement plan with a generous employer contribution
Company Overview