[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Clarity Partners is a recognized company in Chicago, known for being one of the best places to work. They are seeking a fully remote Customer Service Representative responsible for providing support to customers via phone and email, specifically addressing inquiries related to billing and charges.
Responsibilities
- Act as the initial and primary point of contact for customers reaching out for assistance, through inbound phone calls and emails
- Provide proper resolutions and deliver accurate information for customer account related questions, concerns and requests while fully adhering to all policies, procedures, and protocols
- Walk the customer through and explain billing types, charges, and rates
- Thoroughly research and analyze each customer inquiry by taking the appropriate action to effectively resolve each situation
- Direct unresolved and out of scope issues to the next level of support personnel or to the proper department
- Promote and demonstrate a positive customer and team experience by maintaining the highest standards of personal ethics, service quality, communication, and professionalism always
- Provide accurate information on billing types, charges, rates, and municipal requirements
Skills
- 1-3 years of experience servicing customers within a call center and billing environment
- Exhibit strong and effective verbal and written communication skills and demonstrates a professional, friendly, and courteous demeanor
- Proficiency in English
- Computer literate with pc knowledge and the ability to navigate through multiple applications effortlessly
- Effective keyboarding and computer skills with the ability to type at least 35 wpm minimum
- Must commit to maintaining good attendance with minimal unscheduled attendance occurrences including late arrivals, early leaves, and absences
- Must have a strong attention to detail, time management and organizational skills to achieve quality work performance
- Highschool diploma or GED required
Company Overview