Underwriting Operations Associate
Reliance Matrix is a company focused on employee benefits, seeking an Underwriting Operations Associate I to provide underwriting and sales support. This role involves assisting with rating, quoting, renewals, and policy administration while ensuring compliance with processes and regulatory requirements.
Responsibilities
- Developing and delivering timely and accurate new business financial quotes and related proposal documentation
- Supporting both Sales and Underwriting functions for inforce policy related communication, and renewal preparation
- Responsible for tracking and reporting on all activity for the renewal block assigned, ensuring renewal packages and notifications are delivered within state regulatory requirements and RSL's established guidelines
- Perform assigned tasks related to all aspects of pre-sale and new business rating/quoting
- Rate and propose all assigned “request for proposals” (RFP’s) to include but not limited to life, disability, voluntary products, dental and vision RFP’s
- Utilize Teams, Outlook, Word and Excel
- Process “Decline to Quotes” (DTQ’s) and “Clear to Quotes” (CTQ’s) requests
- Make corrections/revisions (rerate) as required
- Desk manage to meet all RFP turnaround times
- Meet set productivity and accuracy goals
- Update Quote tracking system (Salesforce) with all required RFP information
- Provide back-up coverage for other team members
- Assist with rating, proposing for other regions as needed
- Attend all scheduled, required training courses
- Work with mentor, supervisor, and manager to gain independence in job responsibilities
- Ensures that workflows, procedures, and best practices are followed to improve accuracy and efficiency, meeting departmental expectations
- Coordinates the Renewal Administration Process from start to finish for assigned RSOs, with emphasis on both timeliness and accuracy
- Reviews and approves Rate Increase Compensation requests
- Handles correspondence with agents, field offices, brokers and policyholders
- Any other job-related duty as deemed appropriate by management
Skills
- High School diploma or equivalent required
- Strong basic mathematical skills are required
- Strong written and oral communication skills required
- Professional business demeanor and the ability to work in a fast-paced, entrepreneurial capacity with minimal supervision are required
- Superior organization and project management skills are required
- Expertise in managing and creating Excel Spreadsheets
- Proficient computer skills required, including Word, Excel, Windows, Outlook and Teams
- Ability to develop proficiency regarding required RSL products, systems and processes related to the effective delivery of new business proposals
- A deadline/results orientation and extraordinary attention to detail
- Basic customer service experience
- Associates and/or Bachelor's Degree highly preferred
- One year employee benefits (or related) experience preferred
- Must be able to pass Excel testing
Benefits
- An annual performance bonus for all team members
- Generous 401(k) company match that is immediately vested
- A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.
- For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure financial protection when you need it most
- Family friendly benefits including Paid Parental Leave & Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing Professional Education
- Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.
- As you grow with us, your PTO may increase based on your level within the company and years of service.
- Volunteer days, community partnerships, and Employee Assistance Program
- Ability to connect with colleagues around the country through our Employee Resource Group program
Company Overview