Customer Relations Associate
CompSource Mutual Insurance Company has been proudly serving Oklahoma workers since 1933, providing workers’ comp protection and support. The Customer Relations Associate will be part of the Claims team, serving as a primary point of contact for customers with questions about workers’ compensation claims, answering inbound calls, and ensuring issues are resolved accurately and efficiently.
Responsibilities
- Answer inbound calls and provide a high level of service to customers by researching their concerns
- Gather and verify information to set up new claims
- Work closely with internal partners to ensure issues are resolved accurately and efficiently while maintaining high service and productivity standards
Skills
- High school diploma or GED required
- At least 1 year of business office or customer service experience (contact center, administrative, or similar role)
- Organized and detail-oriented, able to manage high call and work volume while following established processes
- Comfortable using Microsoft Office for communication and documentation
- Experience handling multiple support channels (phone, email, chat) and working with customer service or call center technology
- Associate's degree preferred
- Insurance or workers' compensation experience is preferred but not required
- Bilingual in English and Spanish is highly preferred
- Candidates who complete Spanish certification will receive an increase in hourly pay
Benefits
- Free employee medical, dental, vision, life, and disability insurance
- Company match 401(k) with immediate vesting
- Annual performance-based merit increases and incentive bonus
- Generous paid time off, wellness leave, holidays, and more
- Collaborative work environment with complimentary drinks and snacks
Company Overview