[Remote] Box Office Customer Service Associate - LTE
Note: The job is a remote job and is open to candidates in USA. The Wisconsin Historical Society is a prominent historical institution in the state of Wisconsin, and they are seeking a Box Office Customer Service Associate. This role involves providing excellent customer service to patrons, managing ticket sales, and troubleshooting event-related issues through effective communication and support.
Responsibilities
- Monitor phone calls and box office email address to assist customers with inquiries and purchasing across WHS
- Maintain knowledge of current WHS events and experiences for sale through the online store and sold directly through the site/location
- Ascertain and resolve customer concerns, complaints, and/or requests in a courteous and timely manner with guidance from supervisor as needed
- Understand and communicate purchasing policies to customers
- Collect complete and accurate data from customers to correctly process payments and reconcile transactions
- Support the creation of tickets for events across WHS spaces to ensure accurate attendance data
- Support general ticketing monitoring
- Configure event templates and related buildout in ACME Ticketing system
- Support ACME Ticketing Users with troubleshooting needs
- Support ticket system onboarding for new users
Skills
- Excellent customer service, interpersonal, communication, and telephone skills
- Detail-oriented with an ability to work efficiently
- Ability to communicate and interact professionally and pleasantly with customers and other staff
- Ability to learn and implement required WHS values and policies
- Excellent computer skills and digital literacy, including a strong understanding of MS Word, Excel, Teams and Outlook
- Knowledge of basic cash handling procedures and fiscal responsibility, including PCI compliance
- Skills in basic arithmetic (math)
- Willingness to work flexibly
- Ability to work select weekends, and some evenings and holidays
- Knowledge of e-commerce, Point of Sales systems, and/or ticketing systems preferred
- Specific knowledge of ACME Ticketing a plus
Company Overview